Return Policy

At Keller Strings, we take pride in our selection of products and our customer service. To ensure our customers’ satisfaction with our products and services, we always try to ensure that returns are handled efficiently, and that credits are issued promptly. For that reason, we ask that you respect our return process outlined below.

Keller Strings must be contacted prior to the return of any products. We cannot allow the return of any product that has been damaged or shows extensive use. Please let us know the specific reason for the return in order to effectively process a credit or exchange.

Please use the “Contact Us” page to allow us the opportunity to correct any problems with your order.

Keller Strings must be contacted within 14 days of the original shipping date in regard to any refund or exchange.

Refunds for items will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

Re-package the item safely and securely:

  • Bows need to be clean and hair loosened.
  • Instruments must be packed with protection under the tailpiece and around the bridge.
  • All items must be in original packaging with item label/barcode.
  • Include the copy of the Packing Slip if possible
  • Please insure your package.

Please mail your package in a prepaid, insured, traceable method to the address below.

Keller Strings
8209 Hampson St.
New Orleans, LA 70118